Refund & Returns Policy

Refund & Returns Policy

At bilalmarth7.pk, we are committed to ensuring your satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

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1. Eligibility for Returns

You can return your item(s) within 7 days of receiving your order, provided the following conditions are met:

Eligible Items:

• Clothing: Must be unworn, unwashed, and with original tags intact.

• Wallets: Must be unused and in original packaging.

• Perfumes: Must be unopened, unused, and sealed in original packaging.

Non-Returnable Items:

• Items damaged due to misuse or negligence.

• Personalized or custom-made products.

• Perfumes that have been opened or used.

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2. Return Process

To initiate a return, please follow these steps:

1. Contact our support team at info.bilalmarth7.pk@gmail.com 

2. Provide your order number, reason for return, and any supporting photos (if applicable).

3. We will review your request and provide return instructions.

4. Return shipping must be arranged by the customer unless the item was damaged or incorrect.

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3. Refunds

Once we receive and inspect the returned item:

• If approved, a refund will be issued to your original payment method within 15–21 business days.

• If the item is not eligible for refund (e.g. used perfume), we will notify you and may return the product back to you.

Note: Shipping charges are non-refundable, unless the return is due to a mistake on our part.

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4. Exchanges

We only offer exchanges for clothing and wallets if the item is defective or the size is incorrect. To request an exchange, please contact us within 7 days of delivery.

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5. Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery with clear photos. We will offer a replacement or full refund, including shipping costs.

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6. Contact Us

For any return or refund inquiries:
📧 Email: info.bilalmarth7.pk@gmail.com
🌐 Website: www.bilalmarth7.pk

Please note that this policy does not apply to bilalmarth7 Global products.